Streamlining B2B Order Processes in a Complex Enterprise Ecosystem
A Success Story with a Global Consumer Electronics Leader
Challenge
Legacy System Complexity – The client’s ServiceNow platform for their Device as a Service (DaaS) offering had evolved over the years with contributions from multiple vendors, leading to significant technical debt and extensive customizations.
Expansion of Service Offerings – To extend their capabilities beyond DaaS, the client aimed to introduce Infrastructure as a Service (IaaS), Service Desk, and Cloud Migration, requiring a comprehensive
transformation.
Refactoring for Scalability and Low–
Code Adoption – The challenge was to modernize existing DaaS services to align with low-code principles while ensuring scalability for multiple additional business processes.
Solution
Kumori collaborated with the client to establish platform foundations, enhance integration capabilities, and implement core business processes, ensuring alignment with best practices.
Establishing Platform Foundations: Kumori collaborated with the client to define key platform principles, including Domain Separation strategy, integration methodologies, coding structure, and the adoption of Flow Designer.
Enhancing Integration Capabilities: Leveraging a highly automated environment, Kumori introduced its IntegrationX application (Store App) for inbound integrations and developed a generic spoke for outbound integrations.
Implementing Core Business Processes: Kumori implemented essential processes such as Order Management, Service Request Management, and Case Management, ensuring alignment with industry best practices.
Results
Achieved faster onboarding, boosted efficiency, eliminated technical debt, and ensured scalability and security across diverse B2B services.
