Achieving 100% GDPR Compliance with Servicenow

A prominent European client required a solution to efficiently manage GDPR-related user interactions while ensuring seamless integration with their existing employee interaction platform on ServiceNow.

Challenge

Implementing a GDPR solution aligned with regulatory requirements.

Ensuring tight integration with the existing ServiceNow-based employee interaction solution.

Enabling the Business-As-Usual (BAU) team to manage the solution post-implementation.

Solution

Kumori leveraged its GDPR product, built on ServiceNow, to address these challenges. The solution focused on the following key aspects:

Locate: Identifying personal data across systems.

Search: Enabling efficient retrieval of personal data.

Minimize: Ensuring only necessary data is retained.

Protect: Implementing robust security measures.

Monitor: Providing continuous oversight and compliance tracking.

Kumori proposed a tailored implementation plan, combining:

Deployment of its GDPR solution with professional implementation services.

Training and knowledge transfer to the client’s BAU team for ongoing management and support.

Results

Enhanced data visibility, streamlined user request management, automated workflows, and seamless security integration, driving compliance and operational efficiency.

Enhanced Data Visibility

Introduced an Information CI class, allowing the client to identify, track, and locate personal data attributes using CI relationships.

Efficient User Requests Management

Developed an EU interactions service catalog to streamline tracking and fulfillment of EU citizens’ requests regarding their personal data.

Automated Workflows

Implemented intelligent workflows to create tasks and assign them automatically to relevant teams, ensuring faster turnaround times.

Seamless Security Integration

Integrated tightly with the ServiceNow Security Operations module (e.g., automated security incident creation for stolen devices).

Consult

Optimize

Implement

Support