Accelerating Crisis Response
Lockdown Management App on ServiceNow
Challenge
ServiceNow India sought a strategic partner to develop a Lockdown Management Application
on the Now platform. The objective was to help governments and essential services manage
permits and services during the COVID-19 pandemic. Key challenges included:
- Identifying and addressing all necessary use cases within a tight timeframe.
- Coordinating with multiple ServiceNow product teams to ensure multi-interface availability
(web and mobile). - Establishing a standardized implementation methodology for prospective government
clients worldwide.
Solution
Recognized for its niche expertise on the Now platform, Kumori was selected to lead the development. The approach included:
Rapidly assembling an Agile development team, including representatives from ServiceNow Pre- sales and Product teams.
Quickly adapting inputs and feedback to ensure the solution met critical needs within the timeline.
Establishing a standardized implementation framework and reusable data collection artifacts to accelerate deployment.
Results
Achieved ultra-fast development and deployment, earned industry recognition, and established a strategic partnership, delivering a critical solution during the COVID-19 crisis.
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