Accelerating Agile Deployment with ServiceNow

A leading insurance provider in Europe was facing deployment challenges that hindered agility and system performance.

Challenge

The client followed an AGILE delivery model but struggled with:

Manual deployment processes, leading to delays in release cycles.
Production performance issues due to poorly timed deployments.

These inefficiencies impacted operational effectiveness and system reliability.

Solution

Building upon our existing consulting relationship with the client, Kumori Technologies designed and implemented a tailored automated deployment solution:

Needs Assessment & Solution Design: We conducted a thorough assessment of the client's requirements and challenges, leading to the proposal and implementation of a ServiceNow-based automated deployment solution customized to their specific needs.

Scheduled Deployments: We strategically introduced scheduled deployments to the production environment, minimizing any potential impact on platform performance.

DevOps Foundation & Guidance: This solution laid a solid foundation for the client's DevOps journey. Kumori played an active role in advising and guiding the client on improving their Application Lifecycle Management processes, promoting a culture of continuous improvement.

Results

The automated deployment solution yielded significant benefits for the insurance leader:

Accelerated Release Cycles

Implementation of the automated solution drastically reduced release cycle times, enabling faster delivery of value to the business.

Robust DevOps Foundation

The solution served as a cornerstone for the client's DevOps transformation, fostering greater agility and collaboration.

100% Error Reduction

Errors associated with manual interventions were completely eliminated, resulting in improved deployment quality and reliability.

Optimized System Performance

Scheduled deployments minimized disruptions and optimized performance in the production environment.

Conclusion

By partnering with Kumori Technologies, this European insurance leader successfully overcame their deployment challenges and embraced true agility. The automated deployment solution not only accelerated their release cycles but also paved the way for a successful DevOps implementation, driving efficiency and innovation across their organization.